What We Do

IMS provides business process outsourcing services primarily in the areas of call center in-bound and out-bound call handling; pharmacy order processing and marketing support services. By providing these services we allow our customers to reduce their cost of operation while also allowing them to focus on the areas of their business needed to make their business grow.

We deliver quality service through our greatest asset, our people, who are highly trained and trainable Barbadians whose wage cost due to exchange rates are often half the cost of comparable staff in the home country of many of our customers. We are able to deliver these benefits to our customers over the highly reliable and modern telecommunications infrastructure that Barbados has to offer.

In delivering these benefits we see our core competencies to be in the areas of:

Staff acquisition:

IMS has on numerous occasions had to ramp up its staff compliment in very short notice with tens of new staff hired, trained and brought in to active operations in under 4 weeks.

Staff training:

Training of new hires is conducted internally with both hands-on training and exposure to training policies and procedures conducted both through the training officer and through a buddy system.

Staff Productivity Management:

Staff are incentivized to produce to their highest output and quality and to minimize sick leave.

Data capture security and storage:

IMS in the processing of sensitive patient information as well as sensitive credit card information has considerable experience and processes to ensure the confidentiality of this information in accordance with international laws and standards.

Data quality assurance:

The pharmaceutical industry client base that IMS serves expects 100% final data accuracy as errors in data is highly consequential with both patient health and legal ramifications. As a consequence the process of data entry quality assurance entails detailed checking of each record by highly trained professionals.