Call Center Services

For over ten (10) years Interactive Mobile Solutions Inc. (IMS) has provided customer service support and lead generation services for established companies in Canada and Barbados.

Providing exceptional service through our inbound and outbound call center to customers located in the US, Canada, Barbados and many other countries worldwide.

Our team is trained and has experience in the following areas:

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  • Customer Service Support
  • Lead Generation
  • Telemarketing
  • Live Chat Support

Our outsourcing services are available to suit your location. Our current client base works well with the hours of 8 am EST to 10 pm EST but the company is able to work 24/7 based on client needs.

The call center has the capacity to serve the needs of small to medium sized businesses. We are able to ramp up the number of agents on hand to handle your short-term or long term goals quickly while maintain quality and customer satisfaction.

We take pride in our focus on quality and customer retention rates. The company also employs full-time quality assurance staff to ensure that staff is compliant and customers are satisfied.

The benefits of choosing an outsourcing call center are many. One benefit would be the reduced operation cost. The call center already has communications software with the ability to handle many inbound and outbound calls. The IT department ensures security and compliance standards are met consistently. These are two factors our clients never have to worry about.

Our software also helps to identify key call center metrics to assist with agent productivity.

If you are ready to take your business to the next level, improve customer retention or increase your customer base. Call us today.